Returns & Refund Policy

Effective Date: May 12, 2026
This Returns & Refund Policy governs purchases made through synovexion.live and applies to all services and digital products provided by SYNOVEXION.

1. Refund Eligibility

SYNOVEXION offers refunds under specific conditions designed to ensure fairness and transparency. You may be eligible for a refund if:

  • The service purchased has not yet been delivered or activated.
  • A technical issue caused by SYNOVEXION prevents access to the purchased service.
  • A billing error resulted in duplicate or incorrect charges.
  • You cancel a subscription within the applicable cancellation window.

Refund approvals are subject to internal review and verification.

2. Time Limits

Refund requests must be submitted within the following timeframes:

  • Digital services: Within 7 calendar days of purchase.
  • Subscription plans: Within 3 days of initial activation.
  • Billing discrepancies: Within 14 days of the transaction date.

Requests submitted outside these windows may not qualify for review.

3. Request Process

To initiate a refund request, please follow these steps:

  1. Send an email to [email protected].
  2. Include your full name, order number, and purchase date.
  3. Provide a detailed explanation of your refund request.
  4. Attach any relevant documentation (receipts, screenshots, transaction confirmations).

Our support team will acknowledge your request within 2 business days. Final decisions are typically issued within 5–7 business days.

4. Conditions

  • Refunds are issued to the original payment method only.
  • Processing times may vary depending on your financial institution (typically 5–10 business days).
  • Partial refunds may apply where services have been partially delivered.
  • SYNOVEXION reserves the right to deny refunds in cases of policy abuse or fraudulent claims.

5. Exclusions

Refunds are not available for:

  • Services fully delivered and accessed.
  • Custom-built or personalized digital solutions once development has commenced.
  • Promotional or discounted purchases marked as non-refundable.
  • Delays caused by customer-side technical limitations.

6. Contact Information

For questions regarding this policy or to submit a refund request, please contact:

SYNOVEXION
Website: synovexion.live
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)

Submit Refund Request